Legal Notice

Confidentiality Policy

Synchrone is committed to respecting the private lives of the people that it is connected to (clients, partners, suppliers, etc.). The aim of this policy is to inform you of the terms and conditions in which we collect your personal data and how they are used and protected.

The controller of your data is the company Synchrone, whose headquarters is located at 405, Avenue Galilée, 13799 Aix-en-Provence.

What are the personal data involved?

The collected personal information are personal data that you have entrusted us with (last name, first name, position, email address, telephone number) when you contacted us through one of our forms (signing up for our news announcements, contact request, information request, participation in a webinar, request for a white paper).

They also concern connection data (cookies).

How do we protect your data?

Only the Synchrone data controller, its internal services and you are in charge of the processing of this information.

Synchrone is ISO 27001:2013 certified. This certification is the international standard that audits the ISMS (Information Security Management System) of a company or a group. It confirms that the internally set-up processes and security controls respond to the highest, strictest standards of information security.

In accordance with the GDPR framework, Synchrone undertakes to respect the confidential nature of the personal information provided by each visitor to the website by complying with the Personal Data Protection Principles that govern the actions of Synchrone:

• We state which data we are collecting as well as the reasons for its collection.

• We collect, use, and save only data that is relevant and useful to our activities.

• We have adapted security measures to guarantee the optimal protection of the collected data.

• We limit the access to and the dissemination of the collected data.

• We do not send data outside of the European Union.

• We provide visitors with the means to request information from us and to file complaints.

How do we use your data?

Synchrone uses your data to manage our relationships, respond to your questions and requests, and to inform you of our services. The purpose of our data processing is to manage relationships with our prospects, clients, suppliers, partners, applicants, etc.

Our data processing is based on consent and legitimate interest.
Your data is saved for three years starting from your last communication with Synchrone.

Cookie management

The Synchrone website uses cookies that serve to measure the website’s audience and allow the website’s pages to be shared, particularly through social media. The cookies used on the Synchrone website have a maximum lifespan of 13 months.

You can configure your browser to refuse all the cookies or indicate when a cookie is sent. However, if you do not approve of the cookies, you will be unable to use certain parts of our service. You can configure your browser to refuse all the cookies or indicate when a cookie is sent. However, if you do not approve of the cookies, you will be unable to use certain parts of our service. If you do not configure your browser to refuse all the cookies or to indicate when a cookie is sent, your consent to our use of your personal data can be considered implicit.

Types of cookies used

Functional cookies

These cookies are for customizing the user experience.

Analytical cookies

These cookies are used to know about the website’s use and performance and to improve its functioning by analyzing the traffic on information pages, monitoring the open rates, click rates, and bounce rates among all the visitors, and the visits to the website.

Share button cookies

These social media cookies allow users to share pages and content on third-party social media networks via the share buttons.

How can you control the cookies used?

At any time, you can configure your browser software to accept or refuse the proposed cookies, and this can be done before a cookie is saved on your device.

If you refuse to have our cookies saved on your computer, you will have to, from then on, deactivate them. To do this, please follow the appropriate instructions listed below depending on what browser you use:

• If you use Internet Explorer

• If you use Firefox

• If you use Safari

• If you use Google Chrome

What are your rights and recourse?

The European regulations allow you to exercise a certain number of rights with Synchrone in relation to the processing of data concerning you.

Right to access: The majority of the data that we save and particularly the data that directly identifies you (last name, first name, address, telephone number, etc.) are accessible upon request.

Right to rectification: If a visitor thinks that some data concerning them are inaccurate or incomplete, they can request Synchrone to correct this data.

Right to opposition: You can, at any time, oppose the processing of collected data that concerns you for reasons relating to your individual situation.

Right to erasure: You can ask Synchrone to erase the data concerning you if it turns out that they are no longer necessary for the purposes of data processing, if you withdraw your consent or if you oppose the processing as mentioned here above.

Instructions relating to the fate of your data after death: You have the right to communicate to us instructions relating to the conservation, erasure, and communication of your personal data after your death. These instructions can appoint a person to be in charge of their execution. Failing this, your heirs will be appointed, unless you tell us that you do not wish for this to happen.

At any time, you can exercise one of these rights by contacting the Synchrone Privacy department at: privacy@synchrone.fr

If you believe it to be necessary, you can send us a request for clarification at the same email address or file a complaint with the control authority, the CNIL.

In accordance with the provisions of the law for building confidence in the digital economy:

• The website publisher is: Synchrone, SASU with a share capital of 300,000 euros, registered with the AIX Trade and Companies Registry under the number 438 313 843. Located at 115, rue Réaumur, 75002 Paris, Synchrone can be reached by phone at +33 (0)1 44 94 78 00 and by email at: contact@synchrone.fr. It also acts as “data controller” as defined by the legislation relating to applicable personal data protection.

• The website director is Sarah DRAY, acting as Communication Manager.

• The website is developed and maintained by the company Gooz RMC.

• The website host ensuring its direct and permanent storage is the company OVH, 2 rue Kellermann – 59100 Roubaix, telephone: +33 (0)9 72 10 10 07.

The main objective of the Synchrone website is to offer regularly updated information that will allow you to learn more about the company and its range of offers.

We want you to feel safe when visiting our site, and we are committed to preserving your privacy each time that you visit the site and throughout your entire visit.

Photo credits: Synchrone, Getty Images, ArtGrid, Istock, Adobe Stock, FilmSupply.